Advanced BlokAid® ‘vital’ to beach health

South East Water, a water utility servicing Melbourne’s south east in Australia, has hundreds of kilometers of beaches in its service area which are enjoyed by residents and tourists.

The Beach Guard project established in 2018, was initiated to protect those beaches from potential sewage and wastewater pollution. The lynchpin to Beach Guard’s success is the Advanced BlokAid® which was installed in various high risk manholes to identify sewer blockages before they become a spill.

“Technology plays a vital role in moving from a reactive stance to being able to predict an issue such as a sewer spill,” said South East Water’s General Manager Customer Service Delivery, Terry Schubach.

The water authority is renowned globally for its innovations, which are proven within its network for the benefit of its customers, and then shared by Iota, its commercial arm.

How does it work?

Advanced BlokAid® is a device that’s easily installed at the top of sewer manholes and monitors the level of sewer in the manhole, estimating flow rates and tracking the presence of corrosive gases in real time.

“Advanced BlokAid® is a water authority’s ‘eyes beneath the streets’,” explains Iota’s General Manager, Daniel Sullivan.

“It tracks sewer and gas levels continuously, and alerts operators when either one spikes.”

Advanced BlokAid® lets operations teams act before an issue causes backflows or spills into the local environment – which is why it was selected for use in the Beach Guard project.

advanced-blokaid

“Advanced BlokAid® gives us improved visibility of our sewer network… to more proactively manage and address issues.”

TERRY SCHUBACH
GENERAL MANAGER CUSTOMER SERVICE DELIVERY AT SOUTH EAST WATER

Preempting disaster

Shortly after introducing Advanced BlokAid® into its network, a subtle change in flow rates was detected in the sewer system which alerted the operator to the possibility of a downstream blockage.

Upon investigation, a partial sewer blockage was identified and removed before it caused a spill to a popular nearby beach.

“There’s no doubt that Advanced BlokAid® gives us improved visibility of our sewer network,” added Mr Schubach. “That means we can more proactively manage and address issues … before they impact our customers or the environment.”

But that’s not all: the data collected by the Advanced BlokAid® devices helps water authorities improve day-to-day decision-making, plan networks and upgrades more effectively, and reduce maintenance costs through targeted scheduling. Reduced spill-risk means reduced exposure to penalties and clean-up costs for South East Water as well.

And the end result for customers? Smooth-running, spill-free sewers: exactly what they expect.

advanced-blokaid

Share

You might also like

Lorem ipsum dolor sit amet, consectetur adipiscing elit.

Sustainability

Water Utility Challenges Digital Utility Levers Lentic® Enablers
Water scarcity from climate change and population growth Increase digital monitoring of water value chain to improve water quality and reduce environmental impact Enable an integrated ecosystem that leverages machine intelligence
Meet and exceed environmental regulatory requirements Reduce water wastage by identifying network leaks Enhance data quality and quantity to support regulatory reporting and transparency

Customers

Water Utility Challenges Digital Utility Levers Lentic® Enablers
Rising customer expectations Provide customers with relevant on-demand insights through preferred channels, enabling better service experiences Built-in domain knowledge delivers on-demand customisable insights to customers
Affordability Reduce water services costs through innovative demand management and enhanced operational efficiency Support automation of key business processes to enhance customer service delivery and reduce demand

Assets

Water Utility Challenges Digital Utility Levers Lentic® Enablers
Optimise asset life and reduce operating costs Visualise performance and manage asset lifecycle in real time while reducing the need to fund additional infrastructure Domain rules applied to predict unknown disruption across assets, by providing high volume of data
Reduce non-revenue water losses Automate identification of network leaks to enable rapid and cost-effective fault resolution Enable integration of field device data across enterprise systems to manage utility response to network leaks and faults
Protect asset security Provide a safe and resilient operating environment reducing cyber risks to critical infrastructure Security policy and controls are in place to support continuous monitoring efforts in line with ISO0227001