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Iota Services Pty Ltd is a wholly owned subsidiary of South East Water, an industry leader in smart technology.
Sustainability
| Water Utility Challenges | Digital Utility Levers | Lentic® Enablers |
| Water scarcity from climate change and population growth | Reduce water wastage by identifying network leaks | Enable an integrated ecosystem that leverages machine intelligence |
| Meet and exceed environmental regulatory requirements | Increase digital monitoring of water value chain to improve water quality and reduce environmental impact | Enhance data quality and quantity to support regulatory reporting and transparency |
Customers
| Water Utility Challenges | Digital Utility Levers | Lentic® Enablers |
| Rising customer expectations | Provide customers with relevant on-demand insights through preferred channels, enabling better service experiences | Built-in domain knowledge delivers on-demand customisable insights to customers |
| Affordability | Reduce water services costs through innovative demand management and enhanced operational efficiency | Support automation of key business processes to enhance customer service delivery and reduce demand |
Assets
| Water Utility Challenges | Digital Utility Levers | Lentic® Enablers |
| Optimise asset life and reduce operating costs | Visualise performance and manage asset lifecycle in real time while reducing the need to fund additional infrastructure | Domain rules applied to predict unknown disruption across assets, by providing high volume of data |
| Reduce non-revenue water losses | Automate identification of network leaks to enable rapid and cost-effective fault resolution | Enable integration of field device data across enterprise systems to manage utility response to network leaks and faults |
| Protect asset security | Provide a safe and resilient operating environment reducing cyber risks to critical infrastructure | Security policy and controls are in place to support continuous monitoring efforts in line with ISO0227001 |