The Enterprise IoT Platform, Built for Water

Built specifically for water, Lentic® simplifies device and data management, seamlessly connects digital water devices with enterprise systems, reduces monitoring expenses and improves the customer experience.

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The enterprise IoT platform, built from the ground up to digitally manage water infrastructure and services.

Leverage connected devices and integration with enterprise systems to deliver powerful insights, operational excellence and next-level customer experience.

For a more detailed overview of the platform, visit www.lentic.com.

Shift from reactive,
to proactive, to precision

Unlock proactive asset management strategies

Support customers with relevant insights

Adapt to climate change impacts

Network Leaks

Customer Leaks

Customer Billing


Water Domain Rules Library 

Lentic® is available out of the box with rules designed by water, for water, to support data driven decision making.

Rules Engine

Easily create custom rules to meet the requirements of specific regions within a network.

Alarm Management Lifecycle

The alarm management toolbox gives complete control over alarm lifecycles. Enabling visualisation of the big picture, through large volumes of individual data points.

Over-The-Air Configuration Update

Easily manage over-the-air configuration changes. Customise field data collection to support business needs.

Device Twin

Ensure continuity with field device configurations and digital environment mirroring.

Device Data Validation

Validate all incoming device data for quality and assurance purposes to ensure business processes are completed with accurate information.

Payload Missing Read

Streamline data collection with automatic checks, attempts and missing read retrieval where necessary.

Over the Air Firmware Update

Over-the-air firmware updates managed via Lentic® to ensure all devices are up to date and secure. Reducing the risk of standard assets.

Isolate Device

Device isolation to prevent fault impacts on downstream processes.

Workflow management

Lentic® built in workflow approvals process ensures checks and balances are applied efficiently and consistency.

Reporting & Dashboards

Intuitive dashboards enable rapid identification of issues. By enriching dashboards with enterprise data, alarms are shown in context - supporting better informed management decisions.

Device Management

Easily manage a large device fleet. Configuration and firmware changes on a device or device group can be applied from pre-built or custom-made templates, with built in workflow/approval pathways.


Scalability & Performance

Built using Microsoft Azure cloud services to enable scaling as required.


Integration between Lentic® and enterprise systems improves workflow processes and drives efficiencies. Systems include asset management, CRM, billing, customer portal, automation platforms and more.

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Reducing Customer Water Leaks and Bill Shock

Mikala Hehir, General Manager of Customer and Community at South East Water, explains how new digital meters and Internet of Things (IoT) platforms are helping to identify water leaks, saving customers water and money, and protecting a critical resource

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Combating Network Leaks With Digital Technology

For Australian water utilities, non-revenue water is a continuous challenge, with no clear solution at scale. But now, the Australian water industry is deploying digital meters to gain better visibility of water usage across the network, providing customers with more granular and immediate information about water consumption

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The True Value of Digital Transformation

Utilities are at various stages of exploring digital transformation as an enabler to meet the demands of the future. The most successful transformations will chart a clear path for the future but also recognises that change is inevitable and so flexibility is critical. The challenge for utilities is building the business case that prioritises investment in the short term to preserve freedom for the future

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Water Utility ChallengesDigital Utility LeversLentic® Enablers
Water scarcity from climate change and population growthReduce water wastage by identifying network leaksEnable an integrated ecosystem that leverages machine intelligence
Meet and exceed environmental regulatory requirementsIncrease digital monitoring of water value chain to improve water quality and reduce environmental impactEnhance data quality and quantity to support regulatory reporting and transparency


Water Utility Challenges Digital Utility Levers Lentic® Enablers
Rising customer expectations Provide customers with relevant on-demand insights through preferred channels, enabling better service experiences Built-in domain knowledge delivers on-demand customisable insights to customers
Affordability Reduce water services costs through innovative demand management and enhanced operational efficiency Support automation of key business processes to enhance customer service delivery and reduce demand


Water Utility Challenges Digital Utility Levers Lentic® Enablers
Optimise asset life and reduce operating costs Visualise performance and manage asset lifecycle in real time while reducing the need to fund additional infrastructure Domain rules applied to predict unknown disruption across assets, by providing high volume of data
Reduce non-revenue water losses Automate identification of network leaks to enable rapid and cost-effective fault resolution Enable integration of field device data across enterprise systems to manage utility response to network leaks and faults
Protect asset security Provide a safe and resilient operating environment reducing cyber risks to critical infrastructure Security policy and controls are in place to support continuous monitoring efforts in line with ISO0227001