Enterprise IoT Platform


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lentic: a body of water

The enterprise IoT platform, built from the ground up to digitally manage water infrastructure and services. 

Leverage connected devices and integration with enterprise systems to deliver powerful insights, operational excellence and next-level customer experience.

Shift from reactive, to proactive, to predictive

Unlock predictive asset management strategies

Support customers with relevant insights

Adapt to climate change impacts

Network Leaks

Customer Leaks

Customer Billing


Water Domain Rules Library 

Lentic® is available out of the box with rules designed by a water, for water - to better support data driven decision making.

Rule Engine

Easily create custom rules to meet the requirements of specific regions within a network.

Alarm Management Lifecycle

The alarm management toolbox gives complete control over alarm lifecycles. Enabling visualisation of the big picture, through large volumes of individual data points.

Over the Air Configuration Update

Easily manage over-the-air configuration changes. Customise field data collection to support business needs.

Device Twin

Ensure continuity with field device configurations and digital environment mirroring.

Device Data Validation

Validate all incoming device data for quality and assurance purposes to ensure business processes are completed with accurate information.

Payload Missing Read

Streamline data collection with automatic checks, attempts and missing read retrieval where necessary.

Over the Air Firmware Update

Over-the-air firmware updates managed via Lentic® to ensure all devices are up to date and secure. Reducing the risk of standard assets.

Isolate Device

Device isolation to prevent fault impacts on downstream processes.

Workflow management

Lentic® built in workflow approvals process ensures checks and balances are applied efficiently and consistency.

Reporting & Dashboards

Intuitive dashboards enable rapid identification of issues. By enriching dashboards with enterprise data, alarms are shown in context - supporting better informed management decisions.


Scalability & Performance

Built using Microsoft Azure cloud services to enable scaling as required.


Integration between Lentic® and enterprise systems improves workflow processes and drives efficiencies. Systems include asset management, CRM, billing, customer portal, automation platforms and more.

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Case studies


The True Value of Digital Transformation

Utilities operate in an increasingly complex landscape with challenges that compete for attention and resources including climate change, a growing population, ageing networks, and heightened customer expectations. These challenges need to be met, while maintaining affordability for customers. 

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Water Utility Challenges Digital Utility Levers Lentic® Enablers
Water scarcity from climate change and population growth Increase digital monitoring of water value chain to improve water quality and reduce environmental impact Enable an integrated ecosystem that leverages machine intelligence
Meet and exceed environmental regulatory requirements Reduce water wastage by identifying network leaks Enhance data quality and quantity to support regulatory reporting and transparency


Water Utility Challenges Digital Utility Levers Lentic® Enablers
Rising customer expectations Provide customers with relevant on-demand insights through preferred channels, enabling better service experiences Built-in domain knowledge delivers on-demand customisable insights to customers
Affordability Reduce water services costs through innovative demand management and enhanced operational efficiency Support automation of key business processes to enhance customer service delivery and reduce demand


Water Utility Challenges Digital Utility Levers Lentic® Enablers
Optimise asset life and reduce operating costs Visualise performance and manage asset lifecycle in real time while reducing the need to fund additional infrastructure Domain rules applied to predict unknown disruption across assets, by providing high volume of data
Reduce non-revenue water losses Automate identification of network leaks to enable rapid and cost-effective fault resolution Enable integration of field device data across enterprise systems to manage utility response to network leaks and faults
Protect asset security Provide a safe and resilient operating environment reducing cyber risks to critical infrastructure Security policy and controls are in place to support continuous monitoring efforts in line with ISO0227001