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Beyond Meter Reading: A Conversation with Australia’s Major Water Utilities

March 16, 2022

Beyond meter reading webinar recording

Hosted by: Daniel Sullivan, CEO Iota

We’d like to thank our panel speakers:

Andrew Forster-Knight, Customer Service Delivery General Manager (Acting) South East Water,

Craig Earl, Head of Operational Technology Sydney Water,

Adrian Flather, Senior Intelligent Networks and Assets Specialist City West Water, and

Natasha Ogonowski, Section Manager Customer Networks Water Corporation.

The conversation was candid, insightful and thought provoking, watch it above if you missed it live.

 

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  • Smart Sewer
WatersEdge, 101 Wells Street, Frankston, VIC 3199

Iota proudly acknowledges the Traditional Owners of the land on which we work and live, and pay respect to their Elders past, present and emerging. We acknowledge their songlines, cultural lore and continuing connection to the land and water. We recognise and value the rich cultural heritage and ongoing contributions of Aboriginal people and communities to our society across Australia.

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  • © 2024 IOTA SERVICES PTY LTD. 73 602 562 765
Iota proudly acknowledges the Traditional Owners of the land on which we work and live, and pay respect to their Elders past, present and emerging. We acknowledge their songlines, cultural lore and continuing connection to the land and water. We recognize and value the rich cultural heritage and ongoing contributions of Aboriginal people and communities to our society across Australia.
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Sustainability

Water Utility ChallengesDigital Utility LeversLentic® Enablers
Water scarcity from climate change and population growthReduce water wastage by identifying network leaksEnable an integrated ecosystem that leverages machine intelligence
Meet and exceed environmental regulatory requirementsIncrease digital monitoring of water value chain to improve water quality and reduce environmental impactEnhance data quality and quantity to support regulatory reporting and transparency

Customers

Water Utility Challenges Digital Utility Levers Lentic® Enablers
Rising customer expectations Provide customers with relevant on-demand insights through preferred channels, enabling better service experiences Built-in domain knowledge delivers on-demand customisable insights to customers
Affordability Reduce water services costs through innovative demand management and enhanced operational efficiency Support automation of key business processes to enhance customer service delivery and reduce demand

Assets

Water Utility Challenges Digital Utility Levers Lentic® Enablers
Optimise asset life and reduce operating costs Visualise performance and manage asset lifecycle in real time while reducing the need to fund additional infrastructure Domain rules applied to predict unknown disruption across assets, by providing high volume of data
Reduce non-revenue water losses Automate identification of network leaks to enable rapid and cost-effective fault resolution Enable integration of field device data across enterprise systems to manage utility response to network leaks and faults
Protect asset security Provide a safe and resilient operating environment reducing cyber risks to critical infrastructure Security policy and controls are in place to support continuous monitoring efforts in line with ISO0227001