From problem to solution in the water industry; South East Water’s approach to Digital Meter innovation.

Iota was proud to sponsor the Technology stream at the 2020 VicWater Conference. Iota CEO Daniel Sullivan presented with South East Water’s Acting General Manager of Customer Service Delivery, Andrew Forster-Knight where they shared a discussion around the journey from problem to solution in the water industry and South East Water’s approach to Digital Meter innovation. You can watch the full presentation below, or see further down for some of the common questions about South East Water’s Digital Journey.

What were the key technology decisions for South East Water?

Using own network vs. an existing Telco network

Where did the idea to use sensors within the meters come from?

What is the benefit of using different types of sensors?

How are you addressing the issue of obsolescence?

The use case for using vibration sensors explained.

Explaining analytics and locating leaks

How quickly can leaks be located?

How does the vibration sensor perform on different types of pipes?

Battery and asset life explained

How is South East Water reacting to this new technology?

Involvement from our industry partners

Where to next?

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Sustainability

Water Utility ChallengesDigital Utility LeversLentic® Enablers
Water scarcity from climate change and population growthIncrease digital monitoring of water value chain to improve water quality and reduce environmental impact.Enable an integrated ecosystem that leverages machine intelligence.
Meet and exceed environmental regulatory requirementsReduce water wastage by identifying network leaksEnhance data quality and quantity to support regulatory reporting and transparency.

Customers

Water Utility ChallengesDigital Utility LeversLentic® Enablers
Rising customer expectationsProvide customers with relevant on-demand insights through preferred channels, enabling better service experiences.Built-in domain knowledge delivers on-demand customizable insights to customers.
AffordabilityReduce water services costs through innovative demand management and enhanced operational efficiency.Support automation of key business processes to enhance customer service delivery and reduce demand.

Assets

Water Utility ChallengesDigital Utility LeversLentic® Enablers
Optimise asset life and reduce operating costsVisualise performance and manage asset lifecycle in real time while reducing the need to fund additional infrastructure.Domain rules applied to predict unknown disruption across asserts, by providing high volume of data.
Reduce non-revenue water lossesAutomate identification of network leaks to enable rapid and cost-effective fault resolution.Enable integration of field device data across enterprise systems to manage utility response to network leaks and faults.
Protect asset securityProvide a safe and resilient operating environment reducing cyber risks to critical infrastructure.Security policy and controls are in place to support continuous monitoring efforts in line with ISO0227001