From problem to solution in the water industry; South East Water’s approach to Digital Meter innovation.

January 21, 2021

Iota was proud to sponsor the Technology stream at the 2020 VicWater Conference. Iota CEO Daniel Sullivan presented with South East Water’s Acting General Manager of Customer Service Delivery, Andrew Forster-Knight where they shared a discussion around the journey from problem to solution in the water industry and South East Water’s approach to Digital Meter innovation. You can watch the full presentation below, or see further down for some of the common questions about South East Water’s Digital Journey.


What were the key technology decisions for South East Water?


Using own network vs. an existing Telco network


Where did the idea to use sensors within the meters come from?


What is the benefit of using different types of sensors?


How are you addressing the issue of obsolescence?


The use case for using vibration sensors explained.


Explaining analytics and locating leaks


How quickly can leaks be located?


How does the vibration sensor perform on different types of pipes?


Battery and asset life explained


How is South East Water reacting to this new technology?


Involvement from our industry partners


Where to next?


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Water Utility ChallengesDigital Utility LeversLentic® Enablers
Water scarcity from climate change and population growthReduce water wastage by identifying network leaksEnable an integrated ecosystem that leverages machine intelligence
Meet and exceed environmental regulatory requirementsIncrease digital monitoring of water value chain to improve water quality and reduce environmental impactEnhance data quality and quantity to support regulatory reporting and transparency


Water Utility Challenges Digital Utility Levers Lentic® Enablers
Rising customer expectations Provide customers with relevant on-demand insights through preferred channels, enabling better service experiences Built-in domain knowledge delivers on-demand customisable insights to customers
Affordability Reduce water services costs through innovative demand management and enhanced operational efficiency Support automation of key business processes to enhance customer service delivery and reduce demand


Water Utility Challenges Digital Utility Levers Lentic® Enablers
Optimise asset life and reduce operating costs Visualise performance and manage asset lifecycle in real time while reducing the need to fund additional infrastructure Domain rules applied to predict unknown disruption across assets, by providing high volume of data
Reduce non-revenue water losses Automate identification of network leaks to enable rapid and cost-effective fault resolution Enable integration of field device data across enterprise systems to manage utility response to network leaks and faults
Protect asset security Provide a safe and resilient operating environment reducing cyber risks to critical infrastructure Security policy and controls are in place to support continuous monitoring efforts in line with ISO0227001