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Water utilities ensure that all customers, residential and commercial, have access to clean drinking water. Many utilities in Australia are looking to the future through
Executive summary Water utilities globally are focused on reducing non-revenue water. Water loss leaks and supply interruptions increase operation and capital costs, reduced service performance,
Drivers, Strategy, Technologies and Outcomes: A Q&A with David Mason, Customer Director, Iota, South East Water, Victoria, Australia Introduction Australia’s ‘Millennium drought’ is recognised as
Iota proudly acknowledges the Traditional Owners of the land on which we work and live, and pay respect to their Elders past, present and emerging. We acknowledge their songlines, cultural lore and continuing connection to the land and water. We recognise and value the rich cultural heritage and ongoing contributions of Aboriginal people and communities to our society across Australia.
Sustainability
| Water Utility Challenges | Digital Utility Levers | Lentic® Enablers |
| Water scarcity from climate change and population growth | Reduce water wastage by identifying network leaks | Enable an integrated ecosystem that leverages machine intelligence |
| Meet and exceed environmental regulatory requirements | Increase digital monitoring of water value chain to improve water quality and reduce environmental impact | Enhance data quality and quantity to support regulatory reporting and transparency |
Customers
| Water Utility Challenges | Digital Utility Levers | Lentic® Enablers |
| Rising customer expectations | Provide customers with relevant on-demand insights through preferred channels, enabling better service experiences | Built-in domain knowledge delivers on-demand customisable insights to customers |
| Affordability | Reduce water services costs through innovative demand management and enhanced operational efficiency | Support automation of key business processes to enhance customer service delivery and reduce demand |
Assets
| Water Utility Challenges | Digital Utility Levers | Lentic® Enablers |
| Optimise asset life and reduce operating costs | Visualise performance and manage asset lifecycle in real time while reducing the need to fund additional infrastructure | Domain rules applied to predict unknown disruption across assets, by providing high volume of data |
| Reduce non-revenue water losses | Automate identification of network leaks to enable rapid and cost-effective fault resolution | Enable integration of field device data across enterprise systems to manage utility response to network leaks and faults |
| Protect asset security | Provide a safe and resilient operating environment reducing cyber risks to critical infrastructure | Security policy and controls are in place to support continuous monitoring efforts in line with ISO0227001 |
