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The True Value of Digital Transformation

October 6, 2021

Utilities operate in an increasingly complex landscape with challenges that compete for attention and resources including climate change, a growing population, ageing networks, and heightened customer expectations. These challenges need to be met, while maintaining affordability for customers. 

Utilities are at various stages of exploring digital transformation as an enabler to meet the demands of the future. The most successful transformations will chart a clear path for the future but also recognises that change is inevitable and so flexibility is critical. The challenge for utilities is building the business case that prioritises investment in the short term to preserve freedom for the future.

That’s why Iota brought together a panel of experts from overseas and other industries to share insights and learnings on the economics of digital transformation.

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  • Smart Sewer
WatersEdge, 101 Wells Street, Frankston, VIC 3199

Iota proudly acknowledges the Traditional Owners of the land on which we work and live, and pay respect to their Elders past, present and emerging. We acknowledge their songlines, cultural lore and continuing connection to the land and water. We recognise and value the rich cultural heritage and ongoing contributions of Aboriginal people and communities to our society across Australia.

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  • © 2025 IOTA SERVICES PTY LTD. 73 602 562 765
Iota proudly acknowledges the Traditional Owners of the land on which we work and live, and pay respect to their Elders past, present and emerging. We acknowledge their songlines, cultural lore and continuing connection to the land and water. We recognize and value the rich cultural heritage and ongoing contributions of Aboriginal people and communities to our society across Australia.
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Sustainability

Water Utility ChallengesDigital Utility LeversLentic® Enablers
Water scarcity from climate change and population growthReduce water wastage by identifying network leaksEnable an integrated ecosystem that leverages machine intelligence
Meet and exceed environmental regulatory requirementsIncrease digital monitoring of water value chain to improve water quality and reduce environmental impactEnhance data quality and quantity to support regulatory reporting and transparency

Customers

Water Utility Challenges Digital Utility Levers Lentic® Enablers
Rising customer expectations Provide customers with relevant on-demand insights through preferred channels, enabling better service experiences Built-in domain knowledge delivers on-demand customisable insights to customers
Affordability Reduce water services costs through innovative demand management and enhanced operational efficiency Support automation of key business processes to enhance customer service delivery and reduce demand

Assets

Water Utility Challenges Digital Utility Levers Lentic® Enablers
Optimise asset life and reduce operating costs Visualise performance and manage asset lifecycle in real time while reducing the need to fund additional infrastructure Domain rules applied to predict unknown disruption across assets, by providing high volume of data
Reduce non-revenue water losses Automate identification of network leaks to enable rapid and cost-effective fault resolution Enable integration of field device data across enterprise systems to manage utility response to network leaks and faults
Protect asset security Provide a safe and resilient operating environment reducing cyber risks to critical infrastructure Security policy and controls are in place to support continuous monitoring efforts in line with ISO0227001