The True Value of Digital Transformation

Utilities operate in an increasingly complex landscape with challenges that compete for attention and resources including climate change, a growing population, ageing networks, and heightened customer expectations. These challenges need to be met, while maintaining affordability for customers. 

Utilities are at various stages of exploring digital transformation as an enabler to meet the demands of the future. The most successful transformations will chart a clear path for the future but also recognises that change is inevitable and so flexibility is critical. The challenge for utilities is building the business case that prioritises investment in the short term to preserve freedom for the future.

That’s why Iota brought together a panel of experts from overseas and other industries to share insights and learnings on the economics of digital transformation.

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Sustainability

Water Utility ChallengesDigital Utility LeversLentic® Enablers
Water scarcity from climate change and population growthIncrease digital monitoring of water value chain to improve water quality and reduce environmental impact.Enable an integrated ecosystem that leverages machine intelligence.
Meet and exceed environmental regulatory requirementsReduce water wastage by identifying network leaksEnhance data quality and quantity to support regulatory reporting and transparency.

Customers

Water Utility ChallengesDigital Utility LeversLentic® Enablers
Rising customer expectationsProvide customers with relevant on-demand insights through preferred channels, enabling better service experiences.Built-in domain knowledge delivers on-demand customizable insights to customers.
AffordabilityReduce water services costs through innovative demand management and enhanced operational efficiency.Support automation of key business processes to enhance customer service delivery and reduce demand.

Assets

Water Utility ChallengesDigital Utility LeversLentic® Enablers
Optimise asset life and reduce operating costsVisualise performance and manage asset lifecycle in real time while reducing the need to fund additional infrastructure.Domain rules applied to predict unknown disruption across asserts, by providing high volume of data.
Reduce non-revenue water lossesAutomate identification of network leaks to enable rapid and cost-effective fault resolution.Enable integration of field device data across enterprise systems to manage utility response to network leaks and faults.
Protect asset securityProvide a safe and resilient operating environment reducing cyber risks to critical infrastructure.Security policy and controls are in place to support continuous monitoring efforts in line with ISO0227001